Putting the customer first
Published by LGA
The accusation that the public sector lags behind business is familiar to anyone working in local government. The LGA has set out to respond to this challenge by commissioning research into the use of customer information in the private sector.
We wanted to know what businesses could teach local government about understanding their customers. Councils say they want to be judged on how well they meet the needs of local people. Government says that a future performance framework should be based much more on accountability to local people.
Supplier details
Location: LGconnect, Local Government House, Smith Square, London
Price:
Reference Code: NOREF
Details:
Supplier
For priced publications please quote reference code when ordering.
See also
Ordering publications
Priced publications are available from LGconnect, tel 020 7664 3131, fax 020 7664 3030 or email info@lga.gov.uk
Orders by post can be sent to:
LGconnect
Local Government House
Smith Square
London SW1P 3HZ
Ordering online
Major credit cards accepted on this site
Why order online?
fast efficient service
secure online credit card payment facilities
invoicing function available for LGA subscribers
your privacy is as important to us as it is to you
no dispatch - no charge guarantee
no charge for postage and packing
discounted prices for LGA subscribers
no quibble refund policy
Are you a local authority officer or councillor?
Why not sign in and try our online ordering service for discounted priced publications.
No access to a credit card? Quote a purchase order number and request an invoice online, or over the telephone.